Musings on Business and Quality

Over the holidays I ended up having multiple conversations with different people on business and strategy. That either makes me incredibly boring at parties or incredibly engaging…I guess it depends on the type of parties you go to. Anyways, here’s one anecdote I found myself talking about a lot. I know a high school student […]

So close…

At the beginning of the year I made a commitment to post at least once a week. And guess what…I did a really good job keeping up with that commitment. I learned to use a couple different tools, such as writing ahead of time and scheduling the post, or verbally speaking and using speech-to-text tools […]

Being Data-Driven in Decision Making

Seems like I’ve been talking a lot lately about data, metrics, KPIs, and how that impacts your strategy, vision, and decision making. Well, here’s more. Here’s something I’ve witnessed that, in retrospect, is pretty fascinating. One time I was part of a team that covered an extremely large territory as a specialized service provider. We […]