There once was a company that mowed lawns. The owner had three leaders, and every one of them was excellent. That was the problem. The first was an artist. The lawns they cut were flawless. These could have been at Augusta or at Fenway, the kind of stripes that stop traffic. Customer feedback was perfect […]
Have you heard of the Hawthorne Effect? It’s based on a study done at the Hawthorne Works factory in the 1920s and 1930s, where researchers tried making changes to workers’ environments to try and increase productivity. Things like making lights brighter or dimmer, making it hotter or colder, etc. What they found was there was […]
How can you tell if your team and organization is making forward progress? And I don’t mean just any progress, but progress in the right direction? What I’ve noticed is, depending upon your role in the organization it can be extremely difficult to know on a day-to-day basis if you are working on the right […]
I know a lot of people like to tout Results Only Work Environment (ROWE) as the future, and have all these success stories. For those of you not in the know, ROWE is where there are no office hours or expectations of a 40-hour work week. Instead employees are given goals to meet and as […]
Knuggets of Knowledge 