A team goes out and installs a new lawn at a customer’s property. They’ve been there since 6am, it’s now 8pm, and they’ve finally got all the sod laid. The last step in the runbook says to program the sprinkler system. But the sprinkler system is broken, and nobody on the team can get it […]
You change a config file. The behavior doesn’t change. “That’s impossible. I literally just changed it.” But did you? Is DNS pointing where you think it’s pointing? Did you forget to restart Apache to reload the config? Are you even SSH’d into the right server? Is your code maybe hitting a different JDBC connection string […]
For those of you that know me, I have a swimming pool, but the pump has been broken since about March (so basically I’ve been cleaning it manually the entire summer). I have had a multitude of people out to troubleshoot and try various things to fix it, to no avail. Several pool technicians have […]
Knuggets of Knowledge 