I had a followup thought to last week’s post. And that is, that you can’t always just ignore the vocal minority either. Here’s a perfect example. You release your new mobile/web app for internal beta testing. Most of the feedback, 99%, comes back great. But there’s one user who didn’t like the app. Now, according […]

I remember one time, this guy posted a picture of himself on social media. It was at a restaurant and he was wearing a tank top (for context, this was in the summer, in Florida). He was also a minor local celebrity, a member of a local band, so of course his post got a […]